Returns & Exchanges

At Portage MCC, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on most items in their original condition. Please note that certain seasonal or clearance items may be final sale to support our community initiatives.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or visit our service desk with your original order number and receipt to begin the return process.

• 2.
  Prepare the Item

  Ensure the merchandise is in its original, unused condition with all tags and packaging intact to qualify for a full refund.

• 3.
  Submit Documentation

  Provide a valid proof of purchase and, if returning via mail, include the completed return authorization form inside your package.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.